At Moso Consulting Services, we are committed to offering our clients the highest possible standards of service. In so doing, we are pleased to embrace the regulatory principles of ‘Treating Customers Fairly’ (TCF).
TCF is about putting ourselves in our clients’ shoes; aligning our products and solutions, our thinking, actions and feelings with what the client expects.
Our Commitment
Moso Consulting Services will:
• Provide clients with clear information about the products and services that we offer, including fees and charges.
• Determine clients’ individual needs, preferences and circumstances before recommending a solution, product or service.
• Only recommend what we consider suitable for our clients and what they can afford – and always the most suitable from the available options.
• Not recommend solutions, products or services that do not match our clients needs and aspirations.
• Encourage clients to ask if there are some issues that they do not understand about our solutions, products or services.
• Give its clients access to a formal complaints procedure should they become unhappy with our service.
Our consultants are committed to working according to TCF principles and they always aim to:
Help customers fully understand the features, benefits, risks and costs of the financial products they acquire.
Minimise the sale of unsuitable products or solutions by encouraging best practice before, during and after the sale.
How you can help us
Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.
Tell us if you think there are ways we can improve our service, products or solutions.
You can contact us on 011 768 6406 or email:info@moso.co.za
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